2.2 Next Action Steps
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Question 1 of 1
1. Question
Do you know your attrition rate?
Formula:
(Number of athletes who left the program) / (number of athletes at the beginning of the month + new athletes joined during the month)
This will compute your monthly attrition. Run a sales report for each month of the year to track how many new joins you have had.
Metrics to look for on the sales report
- total number of unique customer sales
- total number of new athletes for the month
- total number of athletes who left the program in that month
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