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On a separate word document or spreadsheet, calculate your monthly attrition rate for the previous 6 months, individually. If data allows, perform for the last 12 months to get an idea of upcoming attrition rates at your PSS.
Attrition is measured by taking the number of cancelled memberships at the close of each month and dividing this by the number of active memberships from the beginning of the month and multiplying by 100. This calculation results in the percentage of members who have dropped out.
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